How Can We Help You?
Find answers to common setup questions or get in direct contact with our engineering team.
Contact Support
Have a question, feedback, or a feature suggestion? Email our support inbox directly.
support@mayrainsoftware.comAverage response time: within 24 hours
Developer Relations
For technical inquiries, bug reports, and partnership questions:
mayrainsoftware@gmail.comMayRain Software Engineering
Common Questions & Troubleshooting
Why does PutSpot need camera permissions?
PutSpot uses the camera exclusively to capture photos of your items and scan QR labels on your boxes. PutSpot never uploads these photos to any external server.
How do I transfer my data to a new phone?
Pro users can restore their entire inventory via their personal Google Drive (Android & iOS) or Apple iCloud (iOS) backup. Alternatively, you can use PutSpot's encrypted sharing (.putspotshare) or same-Wi-Fi device transfer to move inventory directly between devices without uploading packages to MayRain Software servers.
Does PutSpot delete my items if I uninstall?
Because PutSpot is local-first, uninstalling the app deletes local app storage on your device. We recommend creating an iCloud or Google Drive backup (Pro feature) or exporting your data before switching devices.